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AceDSE · Paper · 2026.07

旅遊與款待
Tourism and Hospitality Studies

Destination and Hotel Operations Case Test

minutes75 minutes
marks35 marks
Attempted componentEnglish
Candidate name
Date

Sample-paper basis

sample Paper 1 MCQ/data response followed by Paper 2 extended industry essays

Scope of this paper

A written diagnostic combining destination and hospitality operations. It is shorter than the two-paper public examination.

Candidate instructions

  1. Answer the case questions and ONE extended response.
  2. Use tourism/hospitality concepts with the data.
  3. A recommendation must identify who acts, what changes and how success is measured.

Case — Island heritage district

20 marks
Harbour Hotel dashboard
MonthRooms availableOccupancyADRRoom revenue
April10,00082%$980$8.036m
August10,00061%$1,160$7.076m
1(a)
Which indicator best measures hotel revenue performance while combining occupancy and room rate?
  1. Average length of stay
  2. RevPAR
  3. Seat turnover
  4. Visitor carrying capacity
[2 marks]
1(b)
Calculate RevPAR for April and August by both valid methods, and explain the change.
[6 marks]
1(c)
Residents report crowding at noon although monthly visitor numbers fell. Give three reasons why both findings can be true, and identify data needed to test each.
[6 marks]
1(d)
Design a service-recovery protocol for complaints about long check-in and misleading 'harbour view' descriptions. Include immediate response, fair remedy, root-cause action and two KPIs.
[6 marks]

Extended response

15 marks

Answer ONE option.

Option A — Destination management

2A
Evaluate a timed-entry system for the heritage district. Consider carrying capacity, resident quality of life, visitor experience, local businesses and displacement to nearby streets. Propose an adaptive pilot.
[15 marks]

Option B — Hospitality management

2B
The hotel can invest in self-service kiosks or additional cross-trained staff. Compare the two using service quality, demand variability, inclusion, cost and employee implications. Recommend a hybrid or single strategy with an implementation plan.
[15 marks]

Every question and figure is original AceDSE work; official samples were used only to calibrate format, complexity and reasoning depth.
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